FAQ Answers

Frequently Asked Questions (FAQ)

What types of products do you offer?

At Bandtore, we specialize in innovative and practical products designed to improve everyday life. From multifunctional home gadgets like portable air coolers, to lifestyle accessories and pet-friendly items, every product is carefully selected to add value to your daily routine.

How can I ensure the quality of your products?

Quality is our top priority. All products are tested for durability, functionality, and safety before being added to our store. We also rely on customer feedback to continuously improve our offerings.

What is your return policy?

We offer a 30-day return policy. Items must be in their original condition, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is required.

How do I initiate a return?

To start a return, please contact us at info@bandtore.com. If your return is accepted, we will send you a return shipping label along with detailed instructions. Please note that items sent back without prior approval will not be accepted.

Are there any items that cannot be returned?

Yes, some products cannot be returned, including:

  • Perishable goods

  • Custom or personalized products

  • Personal care items

  • Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item qualifies, please contact us before requesting a return.

What should I do if my item is damaged or defective?

If your order arrives damaged or defective, please inspect it immediately and contact us right away. We’ll evaluate the issue and arrange a replacement or refund as quickly as possible.

Can I exchange an item?

Yes. The fastest way is to return the original item and, once approved, place a new order for the product you want.

Do you ship internationally?

Yes, we ship worldwide 🌍. Please check our [Shipping Policy] for details on costs, delivery times, and customs considerations.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options. The available payment methods for your location will appear at checkout.

How can I contact customer service?

You can always reach our support team at:
📧 info@bandtore.com
We aim to respond to all inquiries as quickly as possible.